Monday, December 24, 2007

Dear Delta, please give the rest of my name back

This weekend definitely wasn't the best one of my life. Among other things, I was stuck in the airport for a lot of Saturday. I was flying home for Christmas with my brother, my sister, and her husband. Our flight was supposed to leave at 11:35 a.m., but it ended up being delayed until 2:00 p.m. because of mechanical troubles. That meant that I had an extra two and a half hours in the airport to... do something. What do you do in an airport to keep yourself busy?

I had some trouble getting my flight put on my frequent flyer account, so I used some of my "bonus" airport time to go talk to a Delta representative. She told me that because the name on my boarding pass ("CHR/BRUCE") differed from my actual name, I would have to call the Delta SkyMiles customer service line to get the problem resolved.

The situation ended up becoming pretty funny, although it wouldn't have been if getting credit for the flight were really important. I ended up having to write a letter to Delta headquarters to get the problem resolved. To pass the time and brighten an otherwise melancholy weekend, I decided to have a little fun with it.

For the rest of the story, you'll have to read the letter. It's a little long, but I think it's worth a read. After all, I wrote it. :) I faxed it to Delta tonight. We'll see what happens. Maybe Delta will return the missing eight elevenths of my name.

This post was brought to you by the department of superfluous verbiage and the letter V (as in Victor).


Anonymous said...

See? I'm not the only one who gets his last name screwed up. Probably the worst thing about getting delayed in Salt Lake City is that they don't provide free wireless Internet like other nice airports (Portland, Boise, Denver). Even if they had allowed you to write an email to Skymiles Galaxy Control, you wouldn't have been able to from the terminal without first paying for Internet.

Your letter was quite funny though, I hope you get an equally amusing response.

Bruce said...

Points well taken, Mr. Peargrove.