Sunday, January 20, 2008

Me vs. Delta, round three

If you're a regular reader of my blog (hi Mom!), you know that I had bit of a tussle with Delta last month trying to get SkyMiles credit for my flight home for Christmas. After writing them a five-page letter, they credited my account with the miles silently—or so I thought. It turns out that they did respond, but it was via snail mail, so it took a while to get here.

This week I got a letter in my mailbox (the metal kind, not the electronic kind) from Bettie Brown, sent from Delta headquarters in Atlanta. Bettie gave me a little lecture on how their electronic SkyMiles system works, and she also explained that although on-time service is important, safety is their top priority. (Really? I had no idea!) She didn't have much of a sense of humor—or perhaps Delta has a regulation against allowing it in their official correspondence—but at least she took the time to write.

To her credit (and mine), Bettie also gave me $50 toward traveling on Delta in the next year. At that rate, my 3-hour delay in the airport last month was worth a little over $15/hour. Not bad.

Almost every time that I've written to a company to express dissatisfaction with a product or service, I've gotten a response and some kind of compensation. It's kind of fun. You should try it sometime.


Silus Grok said...

I read... but I'm not your mom.


Gabe said...

I read... I might be your mom. Not sure. But, yeah I am a big fan of writing in to companies. No that is a lie. I just call them. I have gotten a free pack of gum from wriglys cause I didn't like their new flavor. I got a pack of 25 car wipes from ArmorAll car wipes. But you know about that all cause of my blog. My latest was just yesterday when I complained to Cafe Rio cause they didn't put my dressing into my salad to go bag. I got a free meal of anything I want next time I go.